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Do you have
more questions? Or did you not find what you are looking for?
Please email us at inquiries@dakotamatrix.com
and let us know.
Do
you buy Collections?
Yes, we buy collections large
and small. If you have a collection you not quite sure what to
do with, give us a call (605) 718 - 9130 or email us at inquiries@dakotamatrix.com
. We have purchased numerous collections and pay cash for
them.
Do
you take Minerals on Consignment?
Yes, we take minerals on
consignment provided they "fit" our requirements at
the time. We typically charge a 20 to 40% commission depending
on the circumstance.
Can
I Reserve a Mineral?
Yes, you may reserve up to two
minerals for up to 48 hours. But this must be done through
email. HOWEVER, someone may purchase this mineral before we
get the chance to see your email and respond to it. We will
try our hardest to "tag" your mineral with a
"Reserve" label.
If
I "Request Further Information" can it be sold
before I get your response?
Your request will be delivered
to us by email. It is virtually impossible for us to be continuously
on the computer checking email. But, we'll certainly try our
hardest to fulfill your request.
When
I click the "Order" button, why do I only get one
hour to complete my transaction?
When you click the order button
this statement will appear:
"This
item has been added to your shopping cart. To insure item
availability, please complete your purchases and check out
within 20 minutes. Thank you!"
Often
times, after we update, we get a huge response and several
customers will want the same specimen. We do not want to
pressure anyone into making a purchase too quickly, but we
also did not want anyone to click the "order" button
and make that specimen unavailable to someone else if you walk
away from your computer and forget about your order. Our
website is set such that, once you click the "order"
button it is marked "sold". We felt that one
hour is sufficient time to complete your browsing and
ordering.
Do
you Colorize your Minerals in your Photographs?
About 99% of my photographs are
never run through a photo editor. The only time I will run it
through a photo editor and edit the color is when the photo is
much different than the real thing. I use a digital camera and
with the right lighting and aperture setting, the color
is almost always true. If the photo does not match the
color of the mineral, I will always mention this in my
descriptions. Have you ever noticed that some minerals on
other websites will be bright green or bright red? Often
times, these photos are run through a photo editor to enhance
their color. Look at the background of these photos and if you
notice a slight color hue the same as the mineral, this
is a good indicator that the photo has been enhanced.
How
do you take your photographs?
I use a Sony Mavica with Raynox
macro lenses when necessary. I also use halogen Solux
lights.
Do
you ever have sales or give discounts?
Pricing minerals is about as
subjective as it gets. Our pricing is very competitive to
others and probably lower in most cases. But we
occasionally give discounts especially if we feel that we may
have priced something a little to high. We will typically give
discounts to customers in good standing who have done business
with us for quite a while. It never hurts to ask! As far as
sales go, visit our "Reduced" pages or our
"Specials" pages for good deals.
Can
I email an order?
Of course! Just like the old
way of doing business with us. However, be warned that you may
not get the specimen you want because our new system is set up
to give priority to customers who use our order form and check
out cart.
Do
you send "On Approval"?
Yes - if you are a good
standing customer with no outstanding balance. However this
also depends on the mineral. We will not send a mineral out
"On Approval" if the mineral is marked reduced, if
it is under $50, if you are a first time customer, if it is a
consignment mineral or it is fragile. You must also know that
I will give preference to someone who unequivocally wants to
buy it rather than to see it first. On this note though, you
always have the right to return a mineral if you feel you do
not like it after you purchased it. Please read our Return
policy by clicking
here.
Do
you send mineral lists through the (snail) mail?
In the future I will. However
not at this time.
Do
you send substitutes?
Yes, if something is sold and
if you wanted it and missed it, I may have a substitute. I
will always ask if you want a substitute before I send one to
you. So please ask if I have another of what you may have
missed. My stock is extensive and I certainly cannot place it
all on the website at once.
Do
you declare all or any damages to a mineral?
Yes - certainly. I try my best
to point out all flaws or damage. I may miss a slight blemish
or a knick. Very few specimens are perfect and there is
nothing wrong with a specimen with minor flaws especially when
dealing with micro crystals. Take a close look at many of the
specimens in museums and you will see minor flaws. Over $50
Gallery minerals you should expect little or no damage.
How
are are your measurements taken on a specimen?
We use the metric system. Most
specimens will be measured and given in centimeters (cm). When
we give a dimension, such as 5 x 4 x 3cm this means it is 5 x
4cm across the main display face with a depth of 3cm.
Your
elements in your descriptions are not in the order as they
would appear in the mineral chemical formula - why is this?
It's the way our database is
set up. We choose the main elements or compounds of interest
in a mineral from a pick list. These are then given to you in
alphabetical order, which of course is not the same order as
they would be in a chemical formula of that mineral.
Do
you take "want" lists?
All the time! Just send us your
list and we will strive to find what you want!
Do you have more questions? Or
did you not find what you are looking for? Please email us at inquiries@dakotamatrix.com
and let us know.
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